Complaints - Pay TV

Complaints about content on Pay TV should be directed to the company which handles their subscription service (e.g. Foxtel or Optus).

(See related topic: How to complain - Guidelines for making a complaint for pointers on framing your complaint).

Every effort will be made to deal with a telephone complaint during the course of the telephone call. If the complaint cannot be dealt with immediately, the licensee will respond as soon as possible.

In some circumstances, you may be asked to put your complaint in writing. If this is done within 30 days of the broadcast, then the licensees will endeavour to ensure that a tape of the content is retained until the complaint is resolved.

Contact the Australian Communications and Media Authority (ACMA) if:

• there is no response to your complaint within 60 days or an inadequate response
• you are dissatisfied with the response from the station.